Ever wondered how Microsoft staff are appraised? And in particular someone in an evangelist or community focused role. It’s an interesting process. But basically it comes down two things:

• Creating & delivering content
• Increasing Community involvement

Charles Sterling, a program manager on the VSTS team has given a good, honest reveal of his role and the KPIs. (For the uninitiated NSAT stands for ‘net satisfaction’)

It is refreshing to see such transparency coming from the various teams. So whilst on one hand you may not like that they are strategically focusing on increasing user groups (you thought they were just being benevolent in their community involvement didn’t you?), on the other it shows that you can count on some support in that area.

This is good news for some, since if the rumours are true there was an outcry down in Australia when a pizza budget for user groups got the chop recently.